Privacy Policy

Effective Date: March 13, 2026

Ace Roofing ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone at (207) 558-3220, submit a form, or interact with us through SMS/text messaging. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you interact with us: your full name, email address, phone number (including mobile number), mailing or project address, details about your roofing project, and information you voluntarily provide via forms, phone calls, emails, or text messages. This information is provided voluntarily by you when you reach out to us for inquiries, quotes, or services.

How We Use Your Information

We use the personal information we collect for the following purposes: to respond to your inquiries and requests for quotes; to communicate with you about our roofing products and services; to process transactions, fulfill orders, and schedule project work; to provide customer support and project updates; to send service-related communications, including appointment reminders and project status updates via SMS/text message; to improve our website, services, and customer experience; and to comply with legal obligations and protect our rights.

SMS/Text Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Ace Roofing, you consent to receive recurring SMS/text messages related to your inquiry, quote requests, appointment reminders, project updates, and promotional offers. Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan. You are not required to consent to SMS messaging as a condition of purchasing any goods or services from Ace Roofing.

To opt out of receiving text messages at any time, reply STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive text messages from us unless you opt in again. For help or questions about our text messaging program, reply HELP to any message or contact us at (207) 558-3220.

We do not sell, rent, share, or otherwise disclose your mobile phone number or any personal information collected through our SMS program to third parties or affiliates for marketing or promotional purposes. Your mobile information will only be shared with third-party service providers who assist us in delivering text messages (such as our SMS platform provider), and these providers are contractually prohibited from using your information for any purpose other than facilitating our messaging services.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, such as website hosting, SMS messaging platforms, email marketing services, and payment processing, but only to the extent necessary for them to perform their services on our behalf. These service providers are contractually obligated to maintain the confidentiality of your information. We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Your Rights

You have the right to request access to the personal information we hold about you, request correction of any inaccurate information, request deletion of your personal information (subject to certain legal exceptions), opt out of receiving marketing communications at any time, and opt out of SMS/text messages by replying STOP. To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ace Roofing, 247 Main Street, Newport, Maine 04953. Phone: (207) 558-3220. Email: info@aceroofing.com

For SMS/text messaging inquiries, reply HELP to any text message you receive from us or call us at (207) 558-3220.